Returns and Exchanges
Return and Exchange Policy
We offer free returns and exchanges up to 30 days after purchase. You will receive your refund for the purchased items minus any shipping costs. Items must be unworn, unwashed, and in their original condition with tags still attached. Unfortunately, you will not receive a refund if items are defective and/or not in original condition and a shipping fee will be charged to your account to ship the item(s) back to you. Contact our customer service team to initiate a return or exchange.
please read “Return and Exchange Conditions” to make sure your order meets our criteria and is not a final sale item.
Return and Exchange Conditions:
- Any "Final Sale” items cannot be returned
- "Flash Sale" items cannot be returned
- "Discontinued" items cannot be returned
- All original tags must be attached and the item must be unworn.
Items must be unworn, unwashed, and in their original condition with tags still attached. Unfortunately, you will not receive store credit if item(s) are defective and/or not in original condition and a shipping fee will be charged to your account to ship the item(s) back to you.
Contact our customer service team to initiate a return or access through your customer account. If you would like to process an exchange, you must return the unwanted item(s) and place a new order.
please read “Return and Exchange Conditions” to ensure your order meets our criteria and is not a final sale item.
Return and Exchange Conditions:
- Final Sale, Flash Sale, and Discontinued items cannot be returned.
- Pre-orders can be returned up to 14 days from the date the item is received for store credit via a Brooke and Luci e-gift card.
- All original tags must be attached and the item must be unworn.
Return Instructions:
- Contact our customer service department to initiate a return.
- Include your Order Number (included in your original order confirmation email and printed invoice) and Reason for Return (i.e. wrong size, defective item, etc.)
- Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your return.
- You will receive an email once your e-gift card has been issued.
Damages:
If your order arrives damaged in any way, please email us as soon as possible. Please include your order number, details of the damage, and a photo of the item’s condition.
- We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.
- Please save all packaging materials and damaged goods, as they may be needed to contact the shipping carrier and make a claim
Customer Service:
Email: Brookeandluci@gmail.com
Return Address:
Brooke and Luci
Attn: RETURNS DEPT.
712 Bancroft Road #931
Walnut Creek, CA 94598